Your questions answered

Simply select your question below to reveal the answer. Should your question or query not be listed, please drop us a line and we will respond as soon as possible. Thank You

Is it possible for you to customise one of the watches that I already own?

No – we supply the completed watch, fully personalised to your requirements.

How long will I have to wait for my customised watch to arrive?

Bamford Watch Department offer a bespoke and highly individual service. We will always exceed your expectations and in order to ensure your personalised watch precisely meets your requirements. We endeavor to complete watch orders within eight weeks dependant on complexity of personalisation.

Will my watch come with the original manufacturer’s papers?

All watches are pre-registered and are supplied with paperwork from the Bamford Watch Department’ (see below for warranty).

Do you provide a warranty?

The Bamford Watch Department provides you with a full five year warranty which supersedes any manufacturer’s warranty.

Will the treatment wear off?

The enhanced Military Grade Titanium Coating [MGTC] or Graphite Particle Coatings [GPC] processes we employ are permanent. However, should any unforeseen damage occur, we offer a lifetime guarantee on all our coatings.

Which Web Browser would you recommend to best view the Bamford Watch Department Website?

Our site works with most modern browsers though we would recommend the use of later versions of Chrome, Safari, Firefox or Opera. Internet Explorer will work with the addition of Chrome Frame Add-In. For further details please see out technology bulletin in the News Section.

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